Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a resolution. To be eligible, your item must be unused and in its original condition. You'll also need the receipt or proof of purchase. To start a return, contact us at theentrepenurfox@gmail.com. Please note that we do not accept physical returns of items — instead, approved claims are resolved through a refund or replacement, as outlined below. You can always contact us for any return question at theentrepenurfox@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us within 7 days if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right. Please include photos or video of the issue to help us process your claim quickly.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods, custom or personalized products, and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
Since we do not accept physical returns, exchanges are handled by contacting us directly at theentrepenurfox@gmail.com. If your item arrives damaged, defective, or incorrect, we will arrange a replacement or refund — no need to send anything back.

Refunds
We will notify you once we've reviewed your claim and let you know if the refund or replacement was approved. If approved, refunds are issued to your original payment method within 5–10 business days of approval. Please note it can take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since approval, contact us at theentrepenurfox@gmail.com.